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How ko33 Handles Your Personal Information

This Privacy Policy covers what data ko33 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby — and exactly how we protect it.

Account DataPayment PrivacyCookie ControlsData RetentionYour Access Rights
ko33 How ko33 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send data requests, correction notices, or deletion queries to our support address. We aim to respond within the timeframe required by applicable law in your region.
Live Chat Open the chat widget from your account dashboard to speak with our team directly about a privacy concern or to ask how your payment data is stored.
Account Settings Some data preferences — like marketing communications — can be adjusted directly inside your account settings without contacting support at all.
DATA PROTECTION DETAIL

How We Protect and Manage Your Information

Account Security

Your account is protected by password hashing and OTP verification on login. We flag unusual access patterns — such as a new device or unfamiliar location — and may prompt re-verification before allowing account changes.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through the cookie banner shown on your first visit or via your browser settings.

Retention and Deletion

Account and transaction records are kept for as long as required by applicable financial and legal obligations. Once that period ends, data is deleted or anonymised. You can request early deletion of marketing data at any time.

Requesting Your Data

You have the right to request a copy of the personal data we hold on your account. Submit the request through live chat or email; we will verify your identity before releasing any information.

Common Questions About Your Privacy

We collect your name, contact details, and login credentials at registration. Device data and session logs are added automatically to keep your account secure and meet legal requirements.

No. We record transaction references and amounts to verify payments, but your mobile wallet PIN and full account credentials are never stored on our systems.

Yes. Contact us via live chat or email with your account details. We verify your identity first, then provide the data within the timeframe required by applicable law in your region.

Send a deletion request through live chat or email. We will remove data that is not subject to a legal retention obligation and confirm once the process is complete.

Only where the law requires it, or with payment processors handling your bKash, Nagad, or Rocket transactions, and service providers under confidentiality agreements. We do not sell your data.

This policy applies to accounts in regions where ko33 operates. Whether you can access our services depends on your local law and eligible regions — check current availability before registering.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.