Reference

Terms and Conditions That Govern Your ko33 Account

These terms set out the rules between you and ko33 for every account action — opening, depositing via bKash, Nagad or Rocket, placing wagers, and requesting withdrawals.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket deposits coveredWithdrawal conditions statedTerms updated without prior notice
ko33 Terms and Conditions That Govern Your ko33 Account
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

Account Verification

We verify identity before processing any withdrawal. You may be asked to confirm your registered mobile number or submit a document that matches the name on your bKash, Nagad, or Rocket wallet.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by our operational obligations. You can request a summary of the data we hold by contacting support.

Session Security

Each login session is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Requesting Changes

To update your registered details — including the mobile wallet number linked to your account — submit a request through live chat or email. Changes are confirmed only after identity is re-verified.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our support team can clarify specific clauses, account status questions, or deposit and withdrawal term queries.

Email Support

Send a written query to our support address from the email registered to your account. We use your registered email to verify identity before discussing account-specific term matters.

Account Help Centre

The Help section inside your account covers common term questions — account verification steps, wallet rules, and what triggers a review — without needing to contact the team directly.

Common Questions About These Terms

These terms apply to every person who opens an account with ko33. Access is limited to eligible regions where online wagering is permitted under local law; if your location is restricted, these terms prohibit account use.

We may update these terms at any time. The revised version is posted on this page with an updated date. Continuing to use your account after a change means you accept the updated terms.

Operating multiple accounts under the same identity breaches these terms. If we detect duplicate accounts, both may be suspended and any pending withdrawal requests will be placed under review pending investigation.

Contact our support team via live chat or your registered email address. We will verify your identity first, then provide a summary of the account data we hold within a reasonable timeframe.

Funds in your account wallet are not covered by an external deposit protection scheme. We keep player funds in accounts separate from operational funds, but this does not constitute a statutory protection guarantee.

Submit a closure request through live chat or email from your registered address. Any balance remaining in your wallet at the time of closure must be withdrawn to your linked bKash, Nagad, or Rocket wallet before the account is deactivated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.